Question 1

Where are your pieces produced?

Accepted Answer

All pieces are produced in china

Question 2

How do I track my order?

Accepted Answer

Once your order ships, you'll receive an email with a tracking link. You can also check status on our Order Tracking page.

Question 3

Do you offer worldwide shipping?

Accepted Answer

Yes! complimentary express shipping is included in product price.

Question 4

Do you deliver anywhere in South Africa?

Accepted Answer

Yes. We deliver across South Africa, including Johannesburg, Pretoria, Cape Town and Durban, and express shipping is already included in the price shown.

Question 5

What currency are your prices in?

Accepted Answer

Every price on the site is shown in South African rand (ZAR).

Question 6

What is your return policy?

Accepted Answer

We accept returns on unworn pieces within 30 days of delivery, with original packaging intact. If we get the sizing wrong or we send the incorrect product.

Question 7

Can I exchange a piece for a different size?

Accepted Answer

Yes, on unworn pieces within 30 days of delivery, with the original packaging intact. Contact us with your order number and the size you need and we will arrange it.

Question 8

Can I reserve a piece?

Accepted Answer

Reserved holds are available for clients of our private salon. Contact 082 256 4615 or 074 985 1122

Question 9

How do I get hold of you?

Accepted Answer

Email chroniclesanony@gmail.com, or call or message 082 256 4615 or 074 985 1122.

FAQ